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Shipping & Return Policy

At Riyasaat, we aim to deliver your favorite Home Decor, Wall Clocks, Islamic Art, and Wooden/Acrylic Wall Decor items safely and promptly to your doorstep across Pakistan.

1. Shipping & Delivery Charges2. Payment Method - Cash on Delivery (COD)3. Packaging & Fragile Items Care4. Transit Damage & Replacement Policy5. Return & Exchange Eligibility6. Order Cancellation7. Customer Support & Assistance

Effective Date: August 31, 2026

Website: Riyasaat (riyasaat.com)

1. Shipping & Delivery Charges

  • Flat Delivery Fee: We charge a flat delivery rate of Rs. 49 only on every orders across Pakistan.

  • Delivery Timeframe:

    • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.): 2 to 4 working days.

    • Other Cities & Remote Areas: 3 to 6 working days.

  • Order Processing: Orders are packed with care and dispatched within 24 to 48 hours after order confirmation.

2. Payment Method - Cash on Delivery (COD)

  • 100% Cash on Delivery: We offer Cash on Delivery on all orders. You do not need to make any advance payments - simply pay cash to the courier rider upon receiving your parcel.

  • Order Verification: Before dispatching, our team may verify your order details via phone call or WhatsApp to ensure accurate delivery.

3. Packaging & Fragile Items Care

Because our product range includes delicate wooden wall art, acrylic clocks, lamps, and Islamic art pieces:

  • Every item is wrapped in multi-layered protective bubble wrap and packaged in sturdy boxes to ensure safe transit.

4. Transit Damage & Replacement Policy

We guarantee safe delivery for all home decor items:

  • Unboxing Video Recommendation: We strongly advise customers to record a short unboxing video while opening the parcel.

  • Damage Claim: If your parcel arrives broken or damaged during transit, please inform our WhatsApp support within 48 hours of delivery along with photos or an unboxing video.

  • Free Replacement: Verified damaged or defective items will be replaced with a brand new piece 100% free of charge.

5. Return & Exchange Eligibility

A free exchange or replacement is applicable if:

  1. The product received is physically damaged or broken upon delivery.

  2. An incorrect item or color was sent compared to your order confirmation.

  3. Any essential part or fitting accessory is missing.

Note: Due to the custom decorative nature of the products, change-of-mind returns after dispatch are not accepted.

6. Order Cancellation

  • You can request order cancellation at any time before dispatch by contacting our support line.

  • Once the courier has picked up the parcel, orders cannot be canceled in transit.

7. Customer Support & Assistance

For any questions, tracking updates, or replacement requests:

  • Store Name: Riyasaat

  • Website: riyasaat.com

  • Contact Channel: Contact Us form on our Odoo Store.

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